FAQ

The Minimum Order Quantity (MOQ) is a standard requirement for any customization requests. If you need further assistance or would like to discuss your specific needs, please feel free to reach out to our customer support or sales team at +91 73581 00747. We would be happy to help you through the process.

You can cancel or change your order with Linen Partner, but there are key points to remember:

• Cancellation Window: You have a few hours after placing your order to cancel it for free.

• Product Page Policies: Check the product page for specific cancellation rules as they may vary by item.

• Cancellation Fees: If you cancel after the free period, a fee may apply.

• Post-Shipment: Once shipped, you can’t cancel through the site, but you can refuse delivery.

To cancel your order:

• Log into your account.

• Go to "My Orders."

• Select the order and click "Cancel Order."

We offer a broad selection of top-notch bedding and textile items such as:

• Organic Bed Linen (sheets, pillowcases, duvet covers, and bed skirts)

• Comforters and Duvets (different fills and fabrics)

• Mattress Protectors and Toppers

• Customizable Bedding Sets (including colour, size, and branding)

• Specialized Hospitality Products (made for hotels, resorts, and other businesses)

• Eco-friendly Textiles (made from organic cotton, bamboo, and other sustainable materials)

Our products come in standard and custom options. We serve wholesalers online shops, and hospitality clients who want high-quality, tailor-made bedding solutions.

Yes, we offer bulk ordering and B2B fulfilment services to meet the needs of businesses, retailers, and hospitality providers. If you want to place a big order for your store online shop, or hotel, we can provide custom solutions to make sure you get high-quality products on time. Get in touch with our sales team to talk about what you need and check out our bulk pricing options.

We offer a simple and clear way to handle stock and keep tabs on your purchases. When you buy from us, you'll get updates in real time and access to an online system where you can check your stock levels and order status. You'll also get alerts about shipping and tracking, so you can follow your order's journey. Our support team is always ready to help with any questions or news about your stock and orders.

Our objective is to make the return process of orders hassle-free and smooth for our customers. In case you need to return a product, please contact our customer support team within 28-48 hours of delivery. Our team will guide you through the return process and provide you with all the necessary directions. However, the returned items should be in their original state and wrapping. We will provide an exchange, store credit or discount coupon based on the reason for the return, with amounts subject to our return policy. For any future questions, please contact our Customer Care team(24x7)

Yes, we offer seamless integrations with popular e-commerce platforms to help streamline your business operations.

At Linen Partner, we prioritize safety and the longevity of your belongings in our packaging. We offer a variety of packaging products designed to ensure your orders arrive in perfect condition.

Packaging:

Environmentally friendly boxes: Made from recyclable paper, perfect for bedding such as blankets, pillowcases and duvets.

Biodegradable multimailer: Lightweight and durable, it is used for miniaturization or to save shipping costs while maintaining storage.

Bubble Wrap & Tissue Paper: Used for extra protection and to prevent damage during travel, especially for delicate items.

Recyclable Packaging Tape: Efficiently pack packaging while minimizing environmental impact

We use a variety of trusted mail carriers to deliver your order in a timely and secure manner. The choice of delivery carrier depends on where you are located and the size of your order, and can include DTDC, DHL, FedEx, UPS, or local courier services. Once your order is shipped, you'll receive a tracking number so you can monitor its status during delivery. In case you have some specific requirements for shipping, just contact our customer support team and we will make every effort to fulfil your requests.

The shipping orders time is set by the place of destination and the type or quantity of orders. Delivery times are expected to arrive within 7 to 14 business days, after the time of order processing & shipment of the order are complete. This may take some extra time with custom or large orders. 

From the time an order is shipped we will send your tracking information. For any urgent shipping request or specific inquiry, you can reach our customer support team, and we will do our best to accommodate your needs.

We offer high-quality product images for promotional purposes. Our team is able to furnish you with clear and professional images of our products (which support your marketing endeavour’s). These images can be utilized on your website, social media platforms and various promotional materials. Please don't hesitate to reach out to us: we will ensure you have the appropriate visuals for your campaigns. If you have specific image requirements, or need customized images—this is something we can certainly accommodate—feel free to let us know; we’ll be pleased to assist.

Yes! Our services are fully compatible with Shopify. We make sure that all our Shopify stores are interlocked and filesystems talk seamlessly. Therefore, you can manage your products, orders, and inventory easily. Our professional team will help you with the setup and the integration process ensuring a simple and efficient experience. In case you need the assistance or have any inquiries about the integration, please contact our customer support team, and we’ll be more than glad to walk you through it.

Yes, it can be, you can definitely drop ship from your country. We can dropship to retailers and businesses not only in our country but also worldwide. We have come up with a smooth and quick system that allows you to run your store while we manage all the production, packaging, and shipping to your clients. In case you need a helping hand with the setup of your dropshipping process, please do not hesitate to contact our customer support service to help you.